Last week, we carried out a sensory impairment awareness training session with staff and volunteers of Sheffield Manor Lodge. The participant learnt about the different needs of customers with visual and hearing impairment and how to provide better, more accessible and inclusive customer service, focusing on customer welcoming, serving refreshments and guided tours. Participants commented that they learnt “a number of[…]
On 6th April, we carried out a sensory impairment awareness training session with undergraduate tourism and hospitality students at Sheffield Hallam University, Sheffield. The students learnt about sensory impairments and how to provide better, more accessible and inclusive customer service. They also looked at some good practice examples of accessible tourism products and learnt about[…]
In February, we carried out sensory impairment awareness training with managers and staff of the Hidden Gem Café, Sheffield. The managers explored how to develop a more accessible product for their customers focusing on their menu and website improvement. The front of house staff learnt about sensory impairments and how to provide a better and[…]