Training sessions in Catalonia

During March 2017 UdG has conducted three training sessions about how to better deliver service to people with sensory disabilities. Participants in the training sessions included three organisations which were part of pilot tests: La Fageda (production centre), Es Portal (restaurant) and Empordàlia (production centre).

 

Training session in Es Portal restaurant. Coaches Sílvia Aulet and Neus Crous conducted the session with the staff that actively participated in the pilot test. Managers and supervisors also attended the session.

Training session in Es Portal

 

Sessions have focussed on raising awareness among the special needs and demands of visually and auditory impaired customers among the front-office staff, as well as the managers. These needs and demands can often be addressed through knowledge about them, and an empathic staff attitude.

Further training sessions are scheduled in Costa Brava Centre – la Cuina de l’Empordanet (group) and Casamar (restaurant).

Training session in Empordàlia (wine cellar, and oil producer). It included a wine tasting experience, with participants being blind-folded.

Training session in Empordàlia

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